Mythralith Quintho Hotel Interior

Privacy Policy

We take your privacy seriously - here's the deal

Last Updated: January 2024

Look, we know privacy policies can be a real snooze-fest, but we've tried to keep this one straight-up honest and easy to follow. If something doesn't make sense, just give us a ring at (604) 555-0187.

Who We Are

Mythralith Quintho Hotel's a luxury heritage boutique spot right here in Vancouver. We're located at 1247 Heritage Boulevard, Vancouver, BC V6H 3X8, Canada. When you book with us or walk through our doors, you're trusting us with your info - and we don't take that lightly.

What Info We Collect

  • Your name, email, phone number
  • Billing and payment details
  • Room preferences and special requests
  • Passport info (if needed for registration)
  • Feedback and communication history

Tech Stuff We Gather

  • IP address and browser type
  • Cookie data for site functionality
  • Device info when you browse our site
  • Usage patterns to improve experience
  • Location data (only if you allow it)

Why We Need Your Info

Process your reservations and check-ins without a hitch

Handle payments securely through encrypted channels

Send you booking confirmations and updates

Personalize your stay based on preferences

Keep you in the loop about special offers (if you opt-in)

Comply with Canadian legal requirements

Who Gets Access to Your Data

We're not in the business of selling your info - that's just not our style. However, we do share necessary details with:

Credit card companies and payment gateways need your billing info to process transactions. They've got their own security protocols that meet industry standards.

Our spa partners, tour operators, and restaurant booking systems might need basic info to fulfill services you've requested. They're all bound by confidentiality agreements.

If Canadian law requires it or there's a legitimate legal request, we'll provide necessary information. We'll always notify you unless we're legally prohibited from doing so.

Only if you've explicitly agreed to receive promotional stuff, we might work with trusted marketing platforms. You can opt-out anytime - no hard feelings.

How We Keep It Safe

Security isn't just a checkbox for us. Here's what we've got in place:

  • SSL encryption for all data transmission
  • Secure servers with regular security audits
  • Limited staff access to personal info
  • Regular employee training on data protection
  • PCI-DSS compliance for payment data

How Long We Keep It

We don't hoard your data forever. Here's the timeline:

  • Booking records: 7 years (tax & legal stuff)
  • Marketing emails: Until you unsubscribe
  • Guest preferences: Until you request deletion
  • Website cookies: Up to 12 months
  • Security footage: 30 days max

Your Rights (Yeah, You've Got Some)

Right to Access

Ask us what data we've got on you - we'll show you everything

Right to Correct

Got something wrong? Let us know and we'll fix it ASAP

Right to Delete

Want us to erase your info? We'll do it (where legally possible)

Right to Export

Get a copy of your data in a usable format

Right to Object

Don't want marketing emails? Opt out whenever

Right to Complain

File a complaint with Canada's Privacy Commissioner if needed

Cookies & Tracking

We use cookies to make your browsing experience smoother. Here's what's going on behind the scenes:

Cookie Type What It Does Can You Decline?
Essential Keeps the site working (login sessions, booking process) Nope - needed for basic functionality
Performance Tracks how you use the site so we can improve it Yep - totally your call
Marketing Shows you relevant ads and special offers Absolutely - opt-out anytime

You can manage cookies through your browser settings. Just heads-up that blocking some cookies might affect how the site works for you.

Third-Party Links

Sometimes we'll link to other websites - like our adventure tour partners or local attractions. Once you click through, you're on their turf and their privacy policies kick in. We've vetted these partners, but we can't control what they do with your data, so give their policies a quick look if you're concerned.

Children's Privacy

Our site isn't designed for kids under 13, and we don't knowingly collect their info. If you're a parent and think we've accidentally gathered data on your child, reach out immediately and we'll delete it pronto.

Changes to This Policy

Look, privacy laws change and our practices evolve. When we update this policy, we'll post the new version here with an updated date at the top. If there's something major, we'll send you an email heads-up if you're on our mailing list. Checking back occasionally isn't a bad idea though.

International Guests

We're based in Canada and operate under Canadian privacy laws (PIPEDA). If you're visiting from outside Canada, your info might be processed here. We'll protect it the same way regardless of where you're from, but just know that Canadian laws will apply.

Got Questions? We're Here to Help

Seriously, if anything in here's confusing or you've got concerns about your privacy, don't hesitate to contact us. We'd rather clear things up than have you worried.

Call Us
(604) 555-0187
Visit Us
1247 Heritage Boulevard
Vancouver, BC V6H 3X8